Warranty

Confidence beyond delivery.

Tasman medical trolleys are covered by a five-year warranty on most components. Electrical components are covered for 12 months, and the Refresh Warranty Program can renew your trolley’s warranty for another five years.

5 yearsWarranty on most components

12 monthsCover for electrical components

Refresh programRenew your warranty for another five years

Built for a long working life

Warranty support when you need it

Tasman Medical trolleys are designed for long-term clinical use, and it is not uncommon to see our products still in service after 20 years or more. If you experience an issue during the warranty period, contact our team and we will help you work through the next step.

Five-year cover

Most components on a Tasman Medical trolley are covered by a five-year warranty. Explore our multi-purpose medical trolley range.

12-month cover

Electrical components are covered for 12 months.

Talk to Tasman

If something is not performing as expected, contact our team with your purchase details and a description of the issue.

Extend the working life of your trolley

Refresh Warranty Program

Our Refresh Warranty Program can renew your warranty for another five years. The refresh can be completed on-site or the trolley can be returned to Tasman.

As part of the process, we refresh the trolley with a full clean, replace the castors and repair minor damage. If your equipment has reached the end of its useful life, Tasman can also help arrange recycling and recycle as much of the unit as is feasible.

Full trolley clean
Replacement castors
Repair of minor damage
On-site or return-to-Tasman options
Warranty renewal for another five years

Care & maintenance

Simple care helps protect your trolley

Use cleaning methods suited to the material and avoid aggressive products that may damage the finish.

Anodised aluminium

Tasman trolley frames use natural anodised aluminium extrusions. Wash with warm water and a mild detergent, then rinse thoroughly. Avoid harsh acidic or alkaline cleaners that may damage the finish.

Worktops & compact laminate

For high-pressure melamine and compact laminate tops, use a soft cloth. Avoid scouring pads, abrasive cloths such as steel wool, and cream cleaners that may damage the surface.

Making a warranty claim

What to provide

If you believe a product does not comply with the warranty, please notify Tasman in writing during the Warranty Period and within 10 business days of the defect coming to your notice.

Tell us about the defect

Contact Tasman in writing with a clear description of the issue.

Provide purchase details

Include a reference purchase order or invoice number for the original purchase.

We will assess the remedy

At our option, Tasman will either repair the product, exchange it for a new product, or refund the price paid and accept its return.

Contact Tasman Medical Equipment to start a warranty or Refresh Program enquiry. For additional conditions, refer to our Terms and Conditions.

Warranty exclusions

When the warranty does not apply

As a result of any acts or omissions by any person other than Tasman Medical Equipment Ltd, or any external cause.
If the defect is due to the product being used for purposes other than those for which it was intended or which do not fall within the scope of any regulatory approval.
To a product that has been modified without the written permission of Tasman Medical Equipment Ltd.
If the product has not been stored or transported in accordance with Tasman’s recommendations.
For the avoidance of doubt, the warranty does not cover defects or damage to products caused by improper use, tampering or pollution.

Warranty, refresh or service

Talk to the Tasman team

Tell us your trolley model, purchase reference and what you need help with. We can assist with warranty queries, Refresh Warranty Program enquiries and ongoing Service+ support.

Here to help with your next step.

We’re here to help with your equipment and support needs.